At Genies Deal, We find you deals that are no where else to be found. Upon successful redemption of any deal( aka after you place order with us as well as after you have received the item) Please note unless there’s legit issues with the item, return request will not be approved. Only in circumstances where item is defective, Damaged or does not fit the description, You have a 7 day window to report us of any such incident. We will open a ticket and investigate your case, You will be required to provide detailed information and proof along with other instructions of the order. After we approve your return request, you will receive further return instructions over email. We will re-ship your order as soon as we have received your return, Please note this process may take longer than usual time so we kindly request you to extend your patience while we work on your resolution. We strongly suggest to video record of unboxing of your item as soon as you have the package with you. This will make the process a lot faster. Also, Please note we’re unable to process any return/refund requests that come out of “change of mind”, “found better price” or any other such reason. By making a purchase on GeniesDeal webiste you acknowledge that your buying decision is final and you can not force Geniesdeal for any return or refund based on any such request.