Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Please note, We have a strict 7 day window to request for a return. We will not be able to entertain any return request post 7 day window.
Unfortunately, we cannot accept returns on sale items or gift cards as well as game codes and Digital Downloads.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
Any and All Return/Refund/Replacements/Warranty Claim requests will be under careful review. While all the Warranty Claims, Replacements related requests are mostly subjected to the respective brands and their policies for servicing procedures & Warranty Claims guidelines & procedures, it is the refund requests that are initiated only in cases where there’s no hope for any possible delivery resolution. We strongly suggest to alert Genies Deal with a final buying decision before every purchase. In case where Genies Deal is not able to provide you an item in approximately 15 business days, we’ll initiate a refund and inform you of the same. By using our website you allow us a maximum of 15 business days to have your item delivered.